SHIPPING & RETURNS
We ship worldwide.
Shipping rates are calculated at checkout and vary based on your location. You’ll receive a tracking link once your order ships.
Shipping Rates & Free Shipping Thresholds
| Region | Standard Shipping | Free Shipping Threshold |
| United Kingdom | £3.50 (2–4 Business Days) | For orders totalling £150 and above |
| Europe | £12 (5–7 days Business Days) | For orders totalling £180 and above |
|
Africa |
£14 (6–7 Business Days) | For orders totalling £180 and above |
|
Oceania |
£17 (6-7 Business Days) | For orders totalling £200 and above |
| South America | £17 (6-7 Business Days) | For orders totalling £200 and above |
| Central America | £20 (6-7 Business Days) | For orders totalling £220 and above |
| North America | £20 (6-7 Business Days) | For orders totalling £220 and above |
| Australia | £20 (6-7 Business Days) | For orders totalling £220 and above |
| Asia | £20 (6–7 Business Days) | For orders totalling £220 and above |
Customs or import duties may apply depending on your location. These are the responsibility of the customer. We are not liable for delays caused by customs clearance.
Returns & Exchanges
We hope you are happy with your LUV pieces. If you're not completely satisfied, we accept returns under the following conditions:
- Return period: 14 days from delivery
- Item condition: Unworn, unwashed, and in original packaging with swing tags attached
To complete your return, we require a receipt or proof of purchase.
To start the return process please click the link below.
https://luvreturns.returnscenter.com/
Please note: Return shipping costs are the customer’s responsibility unless the item is faulty. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Assistance?
For further questions or assistance, please visit our Contact Page or reach out via email. Our customer service team is here to help.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at hello@luv---london.com