SHIPPING & RETURNS

We ship worldwide.

Shipping rates are calculated at checkout and vary based on your location.

You’ll receive a tracking link once your order ships.

Shipping Rates & Free Shipping Thresholds

Region	Standard Shipping	Free Shipping
United Kingdom	£3.50 (2–4 Business Days)	For orders totalling £150 and above
Europe	£12 (5–7 days Business Days)	For orders totalling £180 and above
Africa	£14 (6–7 Business Days)	For orders totalling £180 and above
Oceania	£17 (6-7 Business Days)	For orders totalling £200 and above
South America	£17 (6-7 Business Days)	For orders totalling £200 and above
Central America	£20 (6-7 Business Days)	For orders totalling £220 and above
North America	£20 (6-7 Business Days)	For orders totalling £220 and above
Australia	£20 (6-7 Business Days)	For orders totalling £220 and above
Asia	£20 (6–7 Business Days)	For orders totalling £220 and above

Customs or import duties may apply depending on your location. These are the responsibility of the customer. We are not liable for delays caused by customs clearance.

Returns & Exchanges

We hope you are happy with your LUV pieces. If you're not completely satisfied, we accept returns under the following conditions:

Return period: 14 days from delivery

This does not affect any statutory cancellation or withdrawal rights that may apply by law.

Item condition: Unworn, unwashed and in original packaging with swing tags attached

To complete your return, we require a receipt or proof of purchase.

To start the return process please click the link below.

https://luvreturns.returnscenter.com/

 

Please note: Return shipping costs are the customer’s responsibility unless the item is faulty. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations & EU Withdrawal

To request a cancellation before fulfilment or submit an EU withdrawal request, please use the link below.

Submit Cancellation or EU Withdrawal Request

EU Right of Withdrawal

EU customers may have the right to withdraw from eligible online purchases within 14 days of receiving the final item in their order.

This does not affect any additional rights you may have if an item is faulty, damaged or incorrect.

Need Assistance?

For further questions or assistance, please visit our Contact Page or reach out via email. Our customer service team is here to help.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.

 

Late or missing refunds 

- If you haven’t received a refund yet, first check your bank account again.

- Then contact your credit card company, it may take some time before your refund is officially posted.

- Next, contact your bank. There is often some processing time before a refund is posted.

- If you’ve done all of this and you still have not received your refund yet, please contact us at hello@luv---london.com

Promotional & Sale Items

Archive and sale items are not eligible for discretionary returns or exchanges.

Items purchased with a promotional code may still be returned where eligible, provided they meet our return conditions. Refunds are issued based on the amount paid at checkout.

This does not affect your statutory rights if an item is faulty, damaged, incorrect, not as described, or where a return or withdrawal right applies by law.

 

Special Release Items

Special release or charity-related items may not be eligible for discretionary returns or exchanges unless stated otherwise.

This does not affect your statutory rights if an item is faulty, damaged, incorrect, not as described, or where a return or withdrawal right applies by law.

 

Exchanges 

Unfortunately, we currently do not offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds. 

We aim to have your return refunded within 3-5 working days from us receiving it allowing you to reorder as quickly as possible.

If you need a different size or colour of an item, you will need to place a new order. You will be notified via email when we have processed your refund.